Miniila - Missing Children Europe

FAQs

Call the hotline if you are a:

child who is missing from home / care or a child who is thinking of leaving home / care
parent or carer of a missing child
child, young person, or adult who has information about a missing child

Make a report to the police if you know of a child who has gone missing. This can be done by anybody, not just the parents or carers. You may also call the 116 000 hotline for support, advice, and to share valuable information about a missing child.

Who answers the calls?

Professionally trained Hotline Operators.

The 116 000 hotline is not available in my country, who can I contact instead?

Always contact your national police to report a missing child or to share information relating to a missing child.

Other national hotlines or children’s organisations are available in your country, you can find this online.

Who can call the 116 000 hotline?

Everyone. Children, young people, parents or carers, families, and third party adults.

If you know about a missing child or if you know of a child at risk of going missing, the 116 000 hotline will be able to support you.

What information am I required to give when I call the 116 000 hotline?

You will be asked for details related to the missing child and their circumstances.

The more information provided the more help this will be for the protection of the child.

Children told us that one of the things they lack the most while on the move is access to information that they trust.
Children moving across Europe who fall outside of the protection system and lack access to services, support and information to remain safe can now relay on the Miniila app solves this problem.

Facts about the topic

More than 30, 000 children in migration went missing in Europe. Once missing, and outside the protection system, children face situations of sexual / labour exploitation, trafficking and are exposed to serious risks to their mental and physical health.

Aim

The Miniila app aims to empower children on the move to take essential decisions for their future in an informed manner. It gives children access to child friendly and up to date information on their rights and provides support in ten European countries (Belgium, Bulgaria, Croatia, France Germany, Greece, Italy, Slovenia, Sweden and the UK) and in ten languages (English, French, Arabic, Farsi, Tigrinya, Pashto, Urdu, Ukrainian, Russian and Bengali).

Children were involved throughout the development process, to make sure that the app responds to the needs of children in migration.

Miniila facilitates access to understandable information about dedicated services such as shelter, food, and health according to the child’s location.

Progress

Over 500 European organisations (such as Red Cross, Save the Children, UNHCR among others) joined the Miniila community and have already entered more than 1050 services in the app. The Miniila app can be downloaded from App Store or Google Play.

Learn more