Impact - Missing Children Europe

FAQs

Call the hotline if you are a:

child who is missing from home / care or a child who is thinking of leaving home / care
parent or carer of a missing child
child, young person, or adult who has information about a missing child

Make a report to the police if you know of a child who has gone missing. This can be done by anybody, not just the parents or carers. You may also call the 116 000 hotline for support, advice, and to share valuable information about a missing child.

Who answers the calls?

Professionally trained Hotline Operators.

Does the 116 000 hotline work in my country?

The 116 000 number works in 32 countries in Europe. You can find the list of countries here.

The 116 000 hotline is not available in my country, who can I contact instead?

Always contact your national police to report a missing child or to share information relating to a missing child.

Other national hotlines or children’s organisations are available in your country, you can find this online.

Who can call the 116 000 hotline?

Everyone. Children, young people, parents or carers, families, and third party adults.

If you know about a missing child or if you know of a child at risk of going missing, the 116 000 hotline will be able to support you.

What information am I required to give when I call the 116 000 hotline?

You will be asked for details related to the missing child and their circumstances.

The more information provided the more help this will be for the protection of the child.

Do I have to share my details, I want to remain anonymous?

No, you do not have to share your details. Only share your details should you wish to.

Our imapct

Supporting frontline professionals

345 people benefited from training across

3 workshops and trainings
7 expert webinars
4 cross-border family mediator trainings
1 legal training for professionals

68 professionals from 14 countries

have been empowered to improve cross-border cooperation for missing children in migration under the INTERACT project.

160 stakeholders were brought together from 36 countries

for the Third edition of Lost in Migration conference.

Stakeholders include law enforcement, hotline operators, migration authorities, guardianship institutions, child protection NGOs, and authorities.

Raising awareness andchallenging narratives

Success on social networks

Facebook likes up by 785
Twitter followers up by 422
LinkedIn followers up by 365

Over 800k people

were reached through the Tiny and Apollo campaign launched in November 2019.

Link to the campaign

A total of 116 press articles

Advocating for child-centered policy

Successfully advocated with other child rights NGO’s for

re-establishment of European Parliament Child Rights Intergroup

after the elections.

Secured a reminder of

Member States’ responsibilities towards 116 000 hotlines

in Parliament resolution for 30th Anniversary of the UNCRC.

Presented our

EU memorandum

to the new European Parliament.

Advocated for the

implementation of mediation framework

required by

Brussels IIter

regulation on matters of divorce and parental responsibility at national level.

Using scientific data to define priorities

23 hotlines

including three
governmental agencies.

Over 55k calls

have been answered by 116 000 hotline operators.

Surveyed

34 cross-border mediators

about parental abduction.

We need you on our side!

Learn how you can help support Missing Children Europe and what projects need your funding.

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