116 000 hotline

In 31 countries across Europe, organisations operate the 116 000 hotline providing a free and 24/7 service to children (at risk of) going missing and their families. Anyone involved in a case of child disappearance (the child, a peer, a friend, a family member, carer or teacher) can call 116 000 and receive immediate emotional, psychological, social, legal and administrative support.

To report a case of a missing child please call 116 000, contact the organisation responsible in your country or your local police. Missing Children Europe supports hotlines with cross-border cases but does not handle local cases of child disappearance. If you tried calling the hotline, but could not get through or if you still have problems, please contact us.

Facts & Figures


organisations in Europe run the 116 000 hotlines for missing children

over 90%

of our hotlines work with runaways and parental abductions.

55, 284

calls related to missing children were answered by the hotlines across Europe in 2019


J. J. Strossmayera 1/1, 31000 Osijek, Hrvatska

Irish Society for the Prevention of Cruelty to Children
29 Baggot Street Lower, Dublin

SOS II Telefono Azzurro

Centrum Internationale Kinderontvoering

Linka detskej istoty, n. o.

Association of Police Officers of Slovenia


Organisations marked with * are not members of Missing Children Europe.


Monitoring and evaluation of the quality of services

The accreditation project is a self-sustainable evaluation system that monitors the quality of the services provided by the hotlines. The system consists of 69 criteria that hotlines must be evaluated against in order to ensure their management and strategies all meet the expected standards, which make a real difference for children who go missing in Europe.

Case Management and Data Collection Software

The project involves the development of a Client Relationship Management (CRM) tool that allows all 116 000 hotlines to record data related to missing children in a harmonised manner. The tool aims to enhance cross-border cooperation and increase our understanding of the phenomenon of missing children in the EU.

Contact person

Eugenia Miyashita
Project Officer for Runaways and Hotlines


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