What is the 116 000 hotline?

A child is reported missing every 2 minutes in Europe. Our network of missing children hotlines is operated by local grassroots organisations in 31 countries in Europe. Children and families calling the 116 000 European hotline for missing children receive free and immediate emotional, psychological, social, legal and administrative support 24 / 7.

Our activities in 2015 focused on better and more consistent collection of data on missing children via our customised CRM system and the development of an accreditation process to make sure victims of child disappearances receive the same quality of support across Europe. The accreditation mechanism inspects all aspects of the hotline service from giving a caller the best advice for their situation to ensuring hotline staff are highly trained to deal with all possible types of scenarios.

See the annual missing children figures and trends report for 2015 here.


National 116 000 hotline operators across Europe 


Full member
Applicant member
Not a member

Proportion of different categories of missing children cases reported by 116 000 hotlines

Key challenges reported by 116 000 hotlines

Missing Children Europe is determined to continue working with the hotlines to make sure that each and everyone of the current 250 000 children reported missing in the EU as well as those who are not covered by these statistics receive vital support.